Term and Conditions

Welcome to Luluandgeorgia Shop. These Terms and Conditions govern your use of our website and services. By accessing our site and making purchases, you agree to these terms in their entirety.

1. Introduction

At Luluandgeorgia Shop, we believe that curating your dream home should be an elegant and seamless experience. These Terms and Conditions reflect our commitment to transparency and excellence in every aspect of your journey with us.

Our website, located at buynewfurniture.com, offers carefully selected furniture collections including Accent Chairs, Coffee Tables, Dining Chairs, Dining Tables, End + Side Tables, and Ottomans + Stools.

2. User Obligations and Responsibilities

Account Integrity

When creating an account with Luluandgeorgia Shop, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

Prohibited Activities

You may not use our website to:

• Engage in any illegal activities or violate applicable laws
• Infringe upon our intellectual property rights or those of third parties
• Transmit harmful code or attempt to compromise our website security
• Make false or fraudulent purchases
• Harass, abuse, or harm our employees or other customers

3. Products and Services Description

Product Information

We take great care in presenting our furniture collections accurately through:

• Detailed product descriptions and specifications
• High-quality images representing our products
• Clear pricing information
• Available customization options where applicable

Quality Assurance

Each piece in our collection reflects our commitment to:

• Meticulous attention to craftsmanship
• Quality materials and construction
• Elegant design that balances form and function
• Consistent standards across our product lines

Custom and Made-to-Order Items

Please note that custom or made-to-order furniture, including items with custom finishes, fabrics, or sizes, cannot be returned or exchanged unless they arrive damaged or defective.

4. Order and Payment Terms

Order Process

When you place an order with Luluandgeorgia Shop:

• You receive an order confirmation email
• We begin processing your order within 1-2 business days after payment confirmation
• You will receive shipping confirmation with tracking information
• Orders are subject to availability and verification

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing and Taxes

All prices are listed in US dollars and exclude applicable taxes and shipping fees unless otherwise stated. You are responsible for any customs duties, taxes, or other fees associated with international orders.

Shipping Information

We offer two shipping options:

• Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping – Available for orders over $50 via EMS (15-25 business days after shipment)

We ship worldwide, excluding some Asian countries and remote areas. During checkout, our system will automatically confirm if we can deliver to your location.

5. Returns and Refunds

Return Policy

We want you to be completely satisfied with your purchase. Our return policy includes:

• Return Window: 15 days from the date you receive your item
• Condition Requirements: Items must be in original condition – unused, unassembled, with all original packaging and tags intact
• Return Process: Contact our customer service team to initiate a return
• Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective

Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom or Made-to-Order Furniture
• Final Sale Items (clearly marked during purchase)
• Opened or Used Items (for health and safety reasons)
• Items Missing Original Packaging

Refund Information

Refunds are processed within 5-7 business days after we receive and inspect your returned item. Please note:

• Original shipping fees are non-refundable
• Return shipping costs are deducted from your refund unless the return is due to our error
• International refunds may take additional time to process based on your financial institution

6. Intellectual Property

All content on the Luluandgeorgia Shop website, including but not limited to:

• Text, graphics, and logos
• Product designs and descriptions
• Images and photographs
• Website layout and design

is the property of Luluandgeorgia Shop or our content suppliers and is protected by international copyright and intellectual property laws.

7. Limitation of Liability

Luluandgeorgia Shop strives to provide accurate information and quality products, but we cannot guarantee that:

• Our website will be error-free or uninterrupted
• Product descriptions or images will be perfectly accurate
• Products will meet all your specific requirements

To the fullest extent permitted by law, Luluandgeorgia Shop shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or data
• Damages resulting from the use or inability to use our products or website

Our total liability for any claim related to your use of our website or products shall not exceed the purchase price of the product in question.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and safeguard your data.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States and the state of Washington. Any disputes arising from your use of our website or products shall be resolved in the courts located in Washington, US.

We encourage you to contact us directly at [email protected] to resolve any issues before pursuing formal dispute resolution.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. We will indicate the “Last Updated” date at the top of this page.

Your continued use of our website after any changes constitutes your acceptance of the revised Terms and Conditions.

11. Contact Information