Our Commitment to Your Journey

At Luluandgeorgia Shop, we believe that curating your dream home should be as elegant and seamless as the furniture we carefully select. Just as we pay meticulous attention to the craftsmanship of our Accent Chairs, Dining Tables, and Coffee Tables, we extend the same thoughtful care to ensuring your complete satisfaction with every aspect of your shopping experience.

We understand that creating the perfect living space requires both vision and flexibility. Our shipping and returns policies are designed with the same sophistication that characterizes our furniture collections, providing you with peace of mind as you transform your house into a home that truly reflects your style and personality.

Shipping Information

Order Processing

We begin preparing your order with the same care we put into selecting each piece in our collection. All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Timeframes

Standard Shipping – $12.95

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking: Full tracking provided
  • Ideal for: When you need your items promptly

Free Shipping

  • Available for: Orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Tracking: Basic tracking provided

Shipping Regions

We proudly ship worldwide, excluding some Asian countries and remote areas. During checkout, our system will automatically confirm if we can deliver to your location.

Returns & Exchanges Policy

Our Return Philosophy

We understand that sometimes a piece may not perfectly align with your vision or space. Our returns process is designed to be as straightforward and elegant as our furniture, honoring the trust you place in us when selecting pieces for your home.

Return & Exchange Guidelines

  • Return Window: 15 days from the date you receive your item
  • Condition Requirements: Items must be in original condition – unused, unassembled, with all original packaging and tags intact
  • Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective

Non-Returnable Items

To maintain the highest quality standards for all our customers, the following items cannot be returned or exchanged:

  • Custom or Made-to-Order Furniture – Including custom finishes, fabrics, or sizes on any of our products
  • Final Sale Items – Clearly marked during purchase
  • Opened or Used Items – For health and safety reasons
  • Items Missing Original Packaging – Required for safe return shipping and to preserve quality for future customers

Return & Exchange Process

Follow these simple steps to initiate your return or exchange:

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your item
  2. Complete Return Form: Use the template below to provide all necessary information
  3. Receive Authorization: Wait for our return authorization and shipping instructions (typically within 24-48 hours)
  4. Ship Your Item: Carefully package the item using all original packaging and ship to our warehouse address
  5. Receive Refund/Exchange: Once we receive and inspect your return, we’ll process your request

Return Request Template

Please copy and use the following template when requesting a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Dear Luluandgeorgia Customer Service Team,

I would like to request a [return/exchange] for my recent purchase.

Order Information:
Order Number: [Your Order Number] Order Date: [Date of Purchase] Item(s) to Return: [Product Name and SKU if available] Reason for Return: [Please specify – size, color, damaged, etc.]
Preferred Resolution:
☐ Refund to original payment method
☐ Exchange for [Alternative Product Name] ☐ Store credit

Contact Information:
Full Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number]
Thank you for your assistance in this matter.

Sincerely,
[Your Name]

Refund Information

  • Processing Time: Refunds are processed within 5-7 business days after we receive and inspect your returned item
  • Refund Methods:
    • Credit Card/PayPal: Refunded to your original payment method
    • Store Credit: Issued immediately upon return approval
  • Important Notes:
    • Original shipping fees are non-refundable
    • Return shipping costs are deducted from your refund unless the return is due to our error
    • International refunds may take additional time to process based on your financial institution

Exchange Process

For exchanges, we’ll ship your new item once we receive the returned product. If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference to your original payment method.

Need Assistance?

Our customer service team understands that returns and exchanges are part of creating your perfect home. We’re here to ensure your experience matches the quality of our furniture collections.

  • Email: [email protected]
  • Address: 1961 Broadcast Drive, Washington, US 20004
  • Response Time: We typically respond to all return requests within 24-48 hours during business days

Final Thoughts

At Luluandgeorgia Shop, we don’t just process returns—we honor the trust you place in us as we help transform your living space into the home of your dreams. Your satisfaction is the final piece in our commitment to excellence, completing the vision we share for creating beautiful, functional spaces that tell your unique story.

Whether you’re selecting one of our elegant Accent Chairs, a statement Dining Table, or any piece from our carefully curated collections, know that we’re committed to ensuring every aspect of your experience reflects the quality and sophistication of the furniture itself.